Last updated: [DATE]. Our refund rules for [SITE NAME] memberships. Replace the bracketed placeholders with your own details before launch.
1. General rule
Because premium access is delivered immediately after payment, membership payments are generally non-refundable once access has been granted.
2. When we do refund
- Duplicate payments: charged twice for the same plan — the extra charge is refunded in full.
- Access not granted: payment succeeded but your membership was not activated within 48 hours of you contacting support.
- Verified unauthorised transactions: a payment you did not authorise, confirmed with your bank or Razorpay.
3. How to request
Write to [CONTACT EMAIL] with your account email, plan name, payment date and transaction/UTR number. We respond within 3 business days.
4. How refunds are paid
Approved refunds go back to the original payment method (Razorpay) or by UPI/bank transfer for manual payments, within 7–10 business days.
5. Manual UPI payments
Manual payments stay pending until our team verifies them. If we cannot verify a manual payment, no money is taken by us and there is nothing to refund — simply do not resend until we confirm.